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FAQ

Troubleshooting

Why does my grill have low flames and not get hot enough to sear my food?

    

Low Flow or Low Flames are generally characterized by having one or more of the following;

  • Damaged component
  • OPD – Overfilling Prevention Device – activated
  • Obstruction
  • Poor Connection

The most common problem is for the OPD – Overfilling Prevention Device to be activated.  For LP gas grills - Since 1995, all regulators (the part that attaches to the gas tank to regulate the flow of gas) have included a safety device that restricts the gas flow in the event of a gas leak.  But, you can inadvertently activate the safety device without having a gas leak. This typically occurs when you turn on your control knobs before you turn on the LP tank valve.  If you do activate the gas regulator safety device, the grill will only reach temperatures between 250 and 300F even with all burners on the high setting.  

To reset the gas regulator safety device:

  • Open the grill lid.
  • Turn off all knobs on the control panel in front.
  • Turn off the tank knob.
  • Disconnect the regulator from the LP tank.
  • Wait 30 seconds.
  • Reconnect the regulator to the LP tank.
  • Slowly open the LP tank knob all the way open. Do not put excessive force on the valve at the full open position to avoid damaging the valve.
  • Turn on an appropriate control knob and light the grill per the lighting instructions.

For Natural Gas grills - You must either have a SABER® built-in Natural Gas grill or have had your SABER® LP grill converted using the EZNG™ Conversion Kit (sold separately) before connecting to a natural gas source for proper performance.  An NG regulator is sold with NG grills and included with the EZNG™ conversion kit.  If your grill has more than 65,000 BTU’s, a 3/8” hose may not allow enough gas to flow. In this case a 1/2” hose is recommended.  If your grill is natural gas, there could be a low gas line pressure or there could be an increase in the gas demand thus causing low gas pressure. If you do own a natural gas grill and you are experiencing low pressure please contact your local gas company.


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